FAQs
Here are your FAQs:
Frequently Asked Questions (FAQs)
Last updated: May 2026
🛍️ ORDERING
Q: How do I place an order?
A: Simply browse our store, click “Add to Cart” on the product you want, and follow the checkout steps to complete your purchase.
Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.
Q: What payment methods do you accept?
A: We accept all major payment methods available at checkout including credit cards and debit cards.
📦 SHIPPING
Q: How long will my order take to arrive?
A: South African orders take 5-10 business days for standard shipping and 2-3 business days for express shipping. International orders take 15-30 business days.
Q: Do you ship internationally?
A: Yes we ship to select international destinations. Shipping costs and times vary by location.
Q: How do I track my order?
A: Once your order is shipped you will receive a tracking number via email to monitor your delivery.
Q: What happens if my parcel is lost or damaged?
A: Please contact us immediately with your order number and photos of any damage. We will investigate and resolve the issue as quickly as possible.
💊 PRODUCT
Q: What is Toplux Magnesium Complex?
A: Toplux Magnesium Complex is a premium health supplement containing 8 forms of magnesium designed to support better sleep, reduce stress, boost energy, and strengthen bones and muscles.
Q: How do I take the supplement?
A: Please follow the dosage instructions on the product packaging. Always consult your doctor before starting any new supplement.
Q: Is it safe to take with other medications?
A: Please consult your healthcare provider before taking any supplement if you are on chronic medication, pregnant, breastfeeding, or have a medical condition.
Q: Has this product been approved by SAHPRA?
A: Our supplement has not been evaluated by SAHPRA. It is intended for general wellness purposes only and is not a medicine.
Q: Are there any side effects?
A: Our product is made with natural ingredients. However individual reactions may vary. Please discontinue use and consult a doctor if you experience any adverse effects.
↩️ RETURNS AND REFUNDS
Q: What is your return policy?
A: You may return unopened and unused products within 10 business days of receiving your order in accordance with the South African Consumer Protection Act.
Q: How long does a refund take?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
🔒 PRIVACY AND SECURITY
Q: Is my personal information safe?
A: Yes. We protect your personal information in accordance with the Protection of Personal Information Act (POPIA). Please see our Privacy Policy for full details.
Q: Will you share my information with third parties?
A: We do not sell or share your personal information with third parties without your consent except where required by law.
📞 CONTACT
Q: How do I contact you?
A: You can reach us through our Contact Us page. We respond to all queries within 24-48 hours during business hours.
Q: What are your business hours?
A: Monday to Friday 8AM to 5PM and Saturday 9AM to 1PM South African Standard Time.